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SIMPLY CLEAN OF SOUTH FLORIDA LLC TERMS AND CONDITIONS

Last Updated on 04-20-23. These Terms and Conditions are effective immediately.
Please read these Terms of service and Conditions (“Terms”) carefully before using our residential/commercial cleaning and pressure washing services (“Services”), which will be performed by the person or firm on behalf of the Company (“Cleaners”). These Terms constitute a legal agreement between you (“Client”, “You” or “Your”) and Simply Clean of South Florida LLC (“Company”, “We”, “Us” or “Our”). By using our Services, you agree to be bound by these Terms.

Contract

These Terms and Conditions constitute a contract between Simply Clean of South Florida and the Client.
Unless otherwise agreed in writing, the Client agrees to hire the Company to provide cleaning Services at the Client’s residential/commercial property as specified in the Service Agreement, including but not limited to general cleaning, dusting, vacuuming, mopping, bathroom/kitchen cleaning and pressure washing.
The Client agrees that any use of the Company’s Services, including placing an order for Services via phone, email, or website forms, constitutes acceptance of these Terms and Conditions.

The Client agrees to allow the Company access to the property during the Services’ scheduled time. In the event of unavailability or a change in access, the Client agrees to notify the Company in advance. A cancellation fee may be charged if the Company is unable to access the property at the scheduled time.
If the Client requires any additional Services or variations during the course of the Services, the Client must first contact the Company by phone, who may agree to provide the additional services at its sole discretion. The Cleaners are not authorized to agree to any changes to the Services. Such changes must not be requested directly from the Cleaners by the Client.
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

Bookings

In order to book, the Client may do so either in person, by telephone, via email, or through the Company’s website.
The Client must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime found at the premises at the time of booking. At the time of booking, the company provides a booking form/invoices. For any reason, the Company reserves the right to refuse a booking.
When making a booking, all areas to be cleaned by the Cleaners on the day of Services must be mentioned to the Company. Unless the Company receives written confirmation, the Company’s Cleaners will only clean the areas agreed to on the booking form.

Payment

Any work conducted by the Company at your request, regardless of whether it is experimental or otherwise, will be charged accordingly. In any case, if the Company is undertaking work on behalf of the Client, it is carried out based on the Client’s approval, whether or not we have received an official order, as long as there is written or verbal confirmation between the parties to proceed, including a letter, facsimile or email.
If the proposal or quotation stipulates an advance payment, the Company will not commence work as set out in the proposal or quotation until the advance payment has been received by the Company. Any delay occasioned by a late payment, shall be added to the contract period.
The Client agrees to pay the price invoiced by the Company in full prior to the Services, unless otherwise agreed to in writing, in advance with the Company.

Any amount not paid on the due date shall bear a ten percent (10%) penalty fee for each day that the payment is late.

If no payment has been made by the Service Time, the Company will use reasonable endeavors to contact the Client for payment. In the event that the Company cannot contact the Client or payment is not made by the Service Time, the Client will be deemed to have cancelled the Services, and the Client must pay any cancellation fees or charges due.

All payments must be made in US Dollars.
Payments may be made via Cash, Checks or Credit Cards. All cash payments are to be given to the Cleaners before the Services commences. All checks are to be made to Simply Clean of South Florida.

Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. One (1) month’s notice is required to discontinue the Services.

All Cleaning Services prices are reviewed each year and adjusted in line with inflation, minimum wage increases or any reasonable circumstances.

Fee on Non-Access to Premises

In the event that the Client does not provide unencumbered access to the premises for the Company or its Cleaners to provide the Services, the Client agrees to pay a cancellation fee of $50.00 for administrative and travel costs.

Equipment

Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning.

If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner.

If the Client requires the Cleaners to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

Checklists

The Company shall provide the Client a checklist on request or ask all clients to leave a list of priorities for the Cleaners. This means that the Cleaners can tick off top to bottom what they are able to do within the allotted time.

Refunds

No refund claims will be given once the Services have been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within twenty-four (24) hours and this will be rectified.

Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company .

Refund will be issued if the Cleaners does not attend a cleaning visit, payment for which has been already received by the Company.

Cancellation

The Client agrees to pay the full price of the cleaning visit, if:

a) The Client cancels or changes the date/time less than twenty-four (24) hours prior to the scheduled appointment;

b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work;

c) There is a problem with the Client’s keys and the Cleaners cannot let themselves in. If keys are provided
Page 2 of 4 they must open all locks without any special efforts or skills.

If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of twenty-four (24) hours notice is required.

Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

Confidentiality

The Company agrees to keep all information obtained from the Client during the provision of the Services confidential and shall not disclose such information to any third party without the Client’s consent, unless required by law.

Termination

The Client may terminate this contract by giving thirty (30) days prior notice in writing once the initial contract term (12 months) has ended.


If the Client wishes to terminate the contract within the initial contract term (12 months), The Client must pay the outstanding balance for the remainder of the contract.

The Client agrees to pay a cancellation fee equivalent to thirty (30) days Services if:

1) No notice is given; or

2) The Client provides a termination of notice less than thirty (30) days.

Complaints

All complaints are taken seriously. If you are not happy with any aspect of our Service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy.

If the Client is dissatisfied with a currently occurring Service, The Company asks that The Client notifies us as soon as they notice anything that might be to their dislike by calling us through our phone number.

Liability

The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives or Cleaners at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative or Cleaner’s may arrive with a delay or the cleaning visit may be rescheduled.

The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity

2. Third party entering or present at the Client’s premises during the cleaning process;

3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaners.

Arbitration and Jurisdiction

Any dispute arising from or relating to this contract shall be resolved through arbitration in Davie, Florida in accordance with the laws of the State of Florida. The arbitration shall be conducted by a single arbitrator appointed by mutual agreement of the parties, or if the parties are unable to agree, by the court in Broward County, Davie. The decision of the arbitrator shall be final and binding upon the parties. The parties waive their right to a jury trial and any right to appeal the decision of the arbitrator. Judgment upon the award may be entered in any court having jurisdiction thereof.

Supplementary Terms

The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.
If the Client’s original requirements change, the Company reserves the right to modify or amend the initial quotation.

If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning or pressure washing tasks required, when compared to the regular maintenance cleaning of the same property.

The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.
The Company shall endeavor to arrange a replacement Cleaners if your regular Cleaners cannot attend a scheduled visit, and will inform the Client prior to the visit.

All fragile and highly breakable items must be secured or removed.
The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.

Our Guarantee

The Company has built its business and reputation on providing the highest quality Services available to its clients. Nonetheless, the Company recognizes that its Cleaners can make mistakes because they are humans. As a result, the Company provides a Guarantee. If the Client is dissatisfied with any of the areas cleaned, the Cleaners will return to the Client’s location and re-clean those areas free of charge.


Please note that this guarantee will not apply if the condition of the premises has deteriorated since the original cleaning was undertaken.

Contact Us

If you have any questions or comments about our Terms and Conditions as outlined above, you can contact us at:

754-207-0516 or

 simplycleanofsf@gmail.com.

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